STAT 

BOX!

CSI Scores and Dealership Reputation

•    Infotainment-system based complaints are currently the biggest detractor in CSI scores. ⁵  
•    The most prominent reason a customer returns to a dealer for service is because of a positive prior experience at that dealership. ⁶ This positive experience can be ensured by properly educating customers on their vehicle's technology before they leave the dealership. 
•    Infotainment systems are the biggest consumer frustration point within the first 90 days of ownership. ⁵  
•    CSI SCORES IMPROVE AN AVERAGE OF 3 POINTS WHEN THE DEALERSHIP HAS SOME FORM OF TECH EXPERT!

Technology Touchpoint Videos for the Sales Department

Coming soon!!

COMING SOON!

EMERALD INFOTAINMENT SPECIALISTS

 

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